Client: EasyStall - A Return Provider

Developer: Jacobs Development BV

Technology Stack: Flutter, Google Cloud, Google Firestore

Introduction

The EasyStall application is a full-stack dashboard developed by Jacobs Development BV to optimize the internal return processing operations of EasyStall. With a mobile app, an internal web app, and an external web app dashboard for EasyStall clients, the system enhances efficiency, providing real-time tracking and seamless product return management.

Project Overview

EasyStall manages thousands of product returns daily from various logistics providers, including PostNL, DHL, DPD, and GLS. The EasyStall application streamlines this process by integrating with the Returnless API, enabling faster and more accurate return tracking and validation. Since its implementation, the EasyStall team has been able to process returns six times faster, significantly improving operational efficiency.

Key Features

1. Return Scanning & Verification

• The application allows users to scan a return shipping label (e.g., from PostNL, DHL, DPD, or GLS).
• The dashboard retrieves return information through the Returnless API, automatically recognizing the return order.
• The responsible staff member verifies and approves or rejects the return based on the product’s condition.

2. Barcode Labeling & Processing

• Once a return is processed, a barcode label is printed and affixed to the product.
• The product is then placed in a designated return container for further processing.
• Return references update dynamically, ensuring traceability (e.g., 2025-AF000 transitions to 2025-RV000).
• Data is automatically updated on the logistics invoice, reflecting returned product details and associated costs.

3. Comprehensive Return Data Display

The system retrieves and displays key return details, including:

• Consumer’s name and address
• Track & Trace information
• Return number
• Consumer-uploaded product images
• Reason for return
• Product EAN and name

4. Data Enrichment & Customization

EasyStall can further enhance and modify return data as needed:

• Assigning a return grading (product condition assessment)
• Adding notes about the product’s condition
• Uploading additional product images
• Confirming and finalizing returns
• Adding missing product details
• Modifying or supplementing missing return information

Impact & Results

• 6x Faster Return Processing: The application significantly reduces manual effort, allowing the EasyStall team to process thousands of returns efficiently.
• Enhanced Client Insights & Upsells: The external dashboard provides clients with valuable insights, creating opportunities for upselling and better inventory management.
• Seamless API Integration: The connection with Returnless ensures real-time synchronization of return data, eliminating manual errors and improving tracking accuracy.
• Improved Workflow & Automation: The structured scanning and labeling system minimizes handling time and ensures every return is properly accounted for in the logistics invoice.

Conclusion

The EasyStall application, developed by Jacobs Development BV, is a robust and efficient solution tailored to the complex return management needs of EasyStall. By leveraging cutting-edge technology like Flutter and Google Cloud, the system has revolutionized return processing, ensuring accuracy, transparency, and scalability for both EasyStall and its clients.

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